vs99 Privacy Policy
This Privacy Policy explains how vs99 collects, uses, stores, shares, and protects the personal information of all registered users and visitors on vs99.im. We are committed to handling your data with transparency, care, and the highest standards of information security.
How vs99 Approaches Privacy
Six core principles that define how vs99 handles every piece of personal information entrusted to us by Bangladesh players.
vs99 collects only the personal data strictly necessary to operate your account, process transactions, verify your identity, and provide customer support. We do not collect data speculatively or for purposes unrelated to the platform's core services.
vs99 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or advertising purposes. Your data is used solely within the context of your vs99 account and the services you have engaged with on our platform.
All personal and financial data stored by vs99 is encrypted at rest using industry-standard AES-256 encryption. All data transmitted between your browser and vs99 servers is protected by TLS 1.3 encryption, indicated by the HTTPS padlock in your browser's address bar.
You have the right to access, correct, export, or request deletion of your personal data held by vs99 at any time. Requests are handled within 30 days. Full details of your data rights are set out in Section 6 of this Privacy Policy.
vs99 does not retain personal data indefinitely. Retention periods are tied to the purpose for which the data was collected — account data is held for the lifetime of the account plus five years; transaction records are retained for seven years to meet financial compliance obligations.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, vs99 will notify affected account holders promptly and without undue delay. Notifications will be sent to your registered mobile number and will include a description of the nature of the breach and recommended protective steps.
1. Information We Collect
1.1 Information You Provide Directly
When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide the following categories of personal information:
- Identity data: Full legal name, date of birth, gender, and national identity card (NID) or passport number.
- Contact data: Mobile phone number and, where provided, an email address.
- Residential data: Home address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and postal code.
- Financial data: bKash, Nagad, Rocket, or Upay account numbers linked to your vs99 profile; bank account details where bank transfer is used.
- Verification documents: Copies of identity documents and proof-of-address documents submitted during KYC verification.
- Communications data: Records of messages, emails, and support chat transcripts exchanged with the vs99 support team.
1.2 Information Collected Automatically
When you visit vs99.im or use the vs99 platform, certain technical and behavioural data is collected automatically by our systems:
| Data Type | Examples | Purpose |
|---|---|---|
| Device data | Device type, operating system, browser version, screen resolution | Platform optimisation and fraud detection |
| Network data | IP address, approximate geolocation (city level), ISP name | Security monitoring and eligibility checks |
| Usage data | Pages visited, session duration, games played, bet amounts and outcomes | Personalisation, responsible gaming monitoring |
| Cookie data | Session identifiers, preference cookies, analytics tokens | Session management and platform analytics |
1.3 Information from Third Parties
vs99 may receive supplementary personal information from the following categories of trusted third parties:
- Payment providers: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and partner banks to verify deposits and withdrawals.
- Identity verification services: Results of automated document checks and database cross-referencing performed by our KYC technology partners.
- Fraud prevention databases: Risk scores and flagging data from anti-fraud and anti-money laundering intelligence services.
vs99 does not purchase personal data lists from data brokers or marketing aggregators under any circumstances.
2. How We Use Your Data
2.1 Primary Purposes
vs99 uses your personal data for the following primary purposes, each of which is necessary for the delivery of our services:
- Account creation and management: To register your account, maintain your profile, and allow you to access all platform features including betting, casino games, and payment functions.
- Identity verification (KYC): To verify your identity and age in compliance with our anti-money laundering obligations and responsible gaming commitments. vs99 is required to verify that all account holders are aged 18 or above.
- Transaction processing: To process deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment channels.
- Customer support: To respond to enquiries, resolve disputes, and communicate account-related updates to you via your registered mobile number.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other misuse of the platform.
- Responsible gaming monitoring: To identify behavioural patterns that may indicate problem gambling and to apply account limits, cooling-off periods, or self-exclusion measures where appropriate.
2.2 Secondary Purposes
With your consent (where required), vs99 may also use your data for the following secondary purposes:
- Platform improvement: Analysing aggregated, anonymised usage data to identify areas for platform improvement, fix technical issues, and develop new features.
- Promotional communications: Sending you information about relevant vs99 promotions, bonuses, and events via SMS to your registered mobile number. You may opt out of promotional messages at any time by contacting support at [email protected].
- Personalisation: Using your game history and preferences to surface relevant games, promotions, and content when you are logged into your vs99 account.
3. Data Sharing and Disclosure
3.1 Authorised Third-Party Processors
vs99 works with a limited number of trusted third-party service providers who process personal data strictly on our behalf and under our documented instructions. These processors are contractually prohibited from using your data for their own purposes. Categories of authorised processors include:
- Payment infrastructure providers: Companies that provide the technical infrastructure enabling transactions via bKash, Nagad, Rocket, Upay, and partner banking institutions.
- KYC and identity verification vendors: Technology partners that perform automated document verification and age confirmation checks on our behalf.
- Cloud hosting and data storage providers: Secure server infrastructure partners responsible for hosting the vs99 platform and storing encrypted data.
- Anti-fraud and AML service providers: Specialised vendors providing transaction monitoring, risk scoring, and fraud intelligence services.
- Game software providers: Third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum technical data necessary to deliver their games within the vs99 platform environment.
3.2 Legal Disclosure Obligations
vs99 may be required to disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where we receive a lawful request, court order, or are subject to a legal obligation to do so. In such cases, vs99 will disclose only the minimum data necessary to satisfy the legal requirement and will notify the affected account holder where permitted by law to do so.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of vs99's assets, personal data held by vs99 may be transferred to the acquiring entity as part of the transaction. In such circumstances, vs99 will ensure that the acquiring entity is bound by data protection commitments at least as protective as those contained in this Privacy Policy, and will notify affected users prior to any transfer taking effect.
3.4 No Sale of Personal Data
vs99 does not and will not sell, license, or otherwise transfer personal data to third parties for their own commercial gain, marketing purposes, or data monetisation activities. This prohibition applies unconditionally, regardless of the commercial value of the data involved.
4. Cookies and Tracking Technologies
4.1 What Are Cookies
Cookies are small text files placed on your device by a website when you visit it. vs99 uses cookies and similar tracking technologies (including local storage tokens and session identifiers) to keep you logged in, remember your preferences, measure platform performance, and improve the overall user experience.
4.2 Types of Cookies Used by vs99
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Maintain your login session, prevent CSRF attacks, enable core platform functionality | Session (deleted on browser close) |
| Functional / Preference | Remember your language preference, notification settings, and display choices | Up to 12 months |
| Analytics | Collect anonymised usage statistics to understand how players navigate the platform | Up to 24 months |
| Security / Fraud Prevention | Device fingerprinting tokens used to detect suspicious login attempts and multi-accounting | Up to 12 months |
4.3 Managing Cookies
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will impair core platform functionality, including the ability to log in to your vs99 account. Instructions for managing cookies in common browsers are available through the browser's built-in help documentation. Disabling analytics or preference cookies will not affect your ability to place bets or use core vs99 features.
5. Data Retention and Storage
5.1 Retention Periods
vs99 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or compliance obligations. The following retention schedule applies:
- Account profile and identity data: Retained for the duration of your active account plus five years following account closure.
- Transaction and financial records: Retained for seven years from the date of the transaction, in compliance with financial record-keeping obligations.
- KYC verification documents: Retained for five years from the date of verification or from account closure, whichever is later.
- Customer support communications: Retained for three years from the date of the most recent communication in a support thread.
- Usage and analytics data: Retained in anonymised, aggregated form for up to three years; identifiable usage logs are deleted within 90 days.
5.2 Data Storage Location
Your personal data is stored on secured servers operated by vs99's cloud infrastructure partners. Data is held in encrypted form at all times. vs99 takes all reasonable technical and organisational measures to ensure that personal data is protected against unauthorised access, loss, destruction, or alteration, regardless of the geographic location of the storage infrastructure.
5.3 Data Deletion
When personal data reaches the end of its applicable retention period, or when a verified deletion request is received from an account holder, vs99 will securely delete or irreversibly anonymise the relevant data. Secure deletion is performed using methods that prevent recovery of the original data. Note that data subject to an active legal hold, regulatory investigation, or dispute resolution process may be retained beyond its standard retention period until such proceedings are concluded.
6. Your Privacy Rights
As a vs99 account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid request.
7. Data Security Measures
7.1 Technical Safeguards
vs99 implements a layered technical security architecture to protect your personal and financial data. Key measures include:
- TLS 1.3 encryption on all data transmitted between your device and vs99 servers.
- AES-256 encryption for all personal and financial data stored in our databases.
- Two-factor authentication (2FA) available to all account holders via SMS verification.
- Intrusion detection and prevention systems (IDS/IPS) monitoring platform infrastructure in real time.
- Regular penetration testing conducted by independent security professionals to identify and address vulnerabilities before they can be exploited.
- Web application firewall (WAF) protecting against common attack vectors including SQL injection, cross-site scripting, and distributed denial-of-service (DDoS) attacks.
7.2 Organisational Safeguards
Beyond technical controls, vs99 maintains the following organisational measures to protect your data:
- Access to personal data is restricted on a strict need-to-know basis. Staff members are granted only the minimum access rights required to perform their specific role.
- All staff with access to personal data receive regular data protection training covering their obligations under this Privacy Policy.
- Third-party processors are subject to due diligence review and are bound by data processing agreements that specify their obligations and restrictions regarding your data.
- vs99 maintains an internal incident response plan that sets out the steps to be taken in the event of a suspected or confirmed data breach, including notification procedures for affected users.
7.3 Your Role in Security
While vs99 maintains robust security measures on our side, account security is a shared responsibility. We strongly encourage all vs99 users to use a strong unique password, enable two-factor authentication on their account, and contact support immediately at [email protected] if they notice any suspicious activity or believe their account credentials may have been compromised.
8. Updates to This Policy
8.1 Right to Amend
vs99 reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be made to reflect updates to our data processing practices, changes in applicable law, improvements to our security architecture, or feedback received from users. The date of the most recent revision is displayed at the top of this document.
8.2 Notification of Material Changes
Where an amendment to this Privacy Policy involves a material change to the way in which we process your personal data — for example, a new category of data use, a new sharing arrangement, or a change to your rights — vs99 will notify registered account holders via SMS to their registered mobile number at least 14 days before the change takes effect. Continued use of the vs99 platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.
8.3 Previous Versions
Previous versions of this Privacy Policy are archived internally by vs99. If you require a copy of an earlier version for reference purposes, please contact us at [email protected] with your request, and we will provide the relevant version where it is reasonably practicable to do so.
Have Questions About Your Data?
Our support team is here to help with any privacy concerns. You can also review our FAQ for quick answers, or log in to manage your account settings.