Responsible Gaming at vs99

1. Age Restriction and Verification

Bangladesh has a young population and vs99 takes its obligation to prevent underage gambling extremely seriously. Our age verification procedure requires all account holders to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — confirming that they are 18 years of age or older at the time of registration.

1.1 Verification Process

When you create a vs99 account, you are required to confirm your date of birth during registration. Before your first withdrawal — and at any point where our risk systems flag a concern — we will request documentary proof of your age and identity. Accounts that cannot be verified remain restricted until valid documents are provided.

1.2 Protecting Minors

If you share a device with family members, particularly young people, we strongly recommend the following precautions:

• Log out of your vs99 account after every session and never save your login credentials on a shared device.
• Use device-level parental controls to restrict access to gambling websites for younger users.
• Keep your account password private and do not share it with anyone, including family members.
• Contact our support team immediately at [email protected] if you suspect that a minor has accessed your vs99 account.

2. Recognising Problem Gambling

Gambling is a legitimate form of adult entertainment when approached with clear limits and a healthy mindset. However, for a small proportion of players, gambling can shift from a recreational activity into a compulsive behaviour that causes real harm — financial, emotional, and social. Recognising the warning signs early is the most effective way to prevent serious harm.

2.1 Common Warning Signs

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to bet in an attempt to recover money already lost.
• Gambling with money set aside for essential expenses such as rent, food, or bill payments.
• Feeling restless, irritable, or anxious when not gambling or when attempting to reduce play.
• Borrowing money from family, friends, or financial institutions to fund gambling sessions.
• Lying to people close to you about the amount of time or money spent gambling.
• Neglecting work, studies, family responsibilities, or personal relationships due to gambling.
• Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.
• Repeatedly failing in attempts to cut back or stop gambling despite wanting to do so.
• Feeling that gambling is the only thing that provides excitement or relief from daily life.

Problem gambling affects people of all backgrounds, income levels, and ages. It is a recognised condition — not a personal failing — and effective help is available. vs99 encourages any player who recognises these patterns to take immediate action using the tools described in Section 4 of this page.

3. Self-Assessment Checklist

The following questions are adapted from established problem gambling screening tools used by mental health professionals. Answer honestly — the purpose is to give you a clearer picture of your own relationship with gambling, not to judge you. This is not a diagnostic tool, but a personal reflection exercise.

4. Responsible Gaming Tools

vs99 provides a comprehensive set of account management tools designed to give you direct, immediate control over your gambling behaviour. All tools are accessible by contacting our support team at [email protected]. Restrictions applied through these tools are enforced at the platform level and cannot be bypassed.

4.1 How to Activate a Tool

To activate any of the responsible gaming tools listed above, send a request to [email protected] with the subject line "Responsible Gaming Request". State clearly which tool you wish to activate and the specific limit or duration you want applied. Our team will confirm activation within one business day (Bangladesh Standard Time, UTC+6). Restrictions that reduce your access to the platform take effect immediately; increases to limits carry a mandatory 7-day delay.

5. Self-Exclusion Options

Self-exclusion is the most powerful responsible gaming tool available at vs99. When you self-exclude, your account is fully suspended — you cannot log in, deposit, place bets, or receive any promotional communications from vs99 for the entire duration of your exclusion period. We treat self-exclusion requests with the highest priority and complete confidentiality.

5.1 Available Self-Exclusion Periods

• 6 months: A medium-term break suitable for players who want to step away and reassess their relationship with gambling.
• 12 months: A full year's exclusion, giving significant time and distance from the platform.
• 5 years: A long-term exclusion for players who feel they need extended separation from online gambling.
• Permanent / Lifetime: Irreversible account closure. Once applied, this cannot be reversed under any circumstances. All associated account data is scheduled for deletion in accordance with our Privacy Policy.

5.2 How to Request Self-Exclusion

1. Send an email to [email protected] with the subject line "Self-Exclusion Request".
2. State your registered mobile number and the self-exclusion period you are requesting (6 months, 12 months, 5 years, or permanent).
3. Our responsible gaming team will confirm receipt and activate the exclusion within one hour of your request during business hours (BST, UTC+6).
4. You will receive a confirmation message to your registered mobile number once the exclusion is active.
5. All marketing communications will be suspended immediately upon activation of self-exclusion, before the account restriction is confirmed.

5.3 After Self-Exclusion Ends

For exclusion periods of 6 months, 12 months, or 5 years, your account will not be automatically reinstated at the end of the period. You must contact vs99 support and make an explicit request to reactivate your account. There is a mandatory 7-day reflection period between requesting reactivation and the account being reopened. This delay is intentional — it ensures that the decision to return to gambling is considered and deliberate, not impulsive.

6. Getting Help and Support

If gambling has become a problem for you or someone in your family, help is available. You do not need to be in crisis to reach out — early intervention is far more effective than waiting until difficulties become severe. vs99 encourages any player with concerns to take the first step today.

6.1 Contact vs99 Directly

Our responsible gaming support team can apply account restrictions, provide guidance, and listen without judgement. Reach us at:

6.2 Recognising When to Seek Professional Help

While vs99's internal tools can help you manage your activity on our platform, they cannot address the underlying behavioural or psychological dimensions of problem gambling. If your gambling difficulties are causing significant distress or harm to your finances, relationships, or mental health, we encourage you to speak to a qualified professional. Mental health professionals, counsellors, and financial advisors in Bangladesh are equipped to provide confidential, non-judgemental support.

6.3 Support for Family Members

Problem gambling affects not just the individual but everyone around them. If you are a family member or close friend of someone whose gambling concerns you, it is entirely appropriate to contact vs99 support on their behalf. We can provide guidance on the options available and, where consent is obtained from the account holder, apply appropriate restrictions. Even without that consent, we can offer you advice on how to approach the situation and what steps can be taken to reduce harm.

7. Tips for Safer Gambling

The following practical guidelines are designed to help vs99 players in Bangladesh enjoy the platform as a form of entertainment — without letting gambling spill over into other areas of life. These tips are relevant regardless of how much or how little you currently gamble.

7.1 Before You Start a Session

• Set a budget before you log in. Decide the maximum amount you are comfortable losing — not winning — and treat that amount as the cost of entertainment, not an investment.
• Set a time limit. Decide in advance how long your session will last and use the vs99 reality check feature to keep yourself honest.
• Never gamble to solve financial problems. Gambling is not a reliable income source and losses are always a real possibility. If you are under financial pressure, gambling is unlikely to improve your situation.
• Avoid gambling when emotionally distressed. Stress, sadness, anger, and anxiety are all poor conditions for sound decision-making. Wait until you are in a calm, clear-headed state before playing.

7.2 During a Session

• Take regular breaks. Step away from the screen every 30–45 minutes. Physical breaks help reset your perspective and prevent impulsive decision-making driven by session momentum.
• Do not chase losses. If you have reached your pre-set loss limit, stop. The temptation to place "one more bet" to recover losses is one of the most common pathways to problem gambling.
• Avoid gambling under the influence of alcohol or substances. Impaired judgment leads to higher-risk bets and poorer decisions about when to stop.
• Keep track of time. Online gaming environments are designed to be immersive. Enable the vs99 session time reminder to receive regular notifications of how long you have been playing.

7.3 Managing Gambling Long Term

• Review your vs99 account history regularly to see your actual deposit, loss, and withdrawal figures over time. Perceived losses and actual losses can differ significantly when assessed honestly.
• Balance gambling with other leisure activities. No single activity should dominate your free time or social life.
• Talk openly with people you trust about your gambling. Secrecy about the amount of time or money spent is an early indicator of a developing problem.
• Use vs99's deposit limit tools proactively — not reactively. Setting limits when you are in a clear-headed state protects you during sessions when judgment may be affected.

8. Our Commitment to Players

Responsible gaming is not a compliance checkbox at vs99 — it is a core operating principle. We believe that a sustainable, trustworthy gambling platform is one that actively works to prevent harm, even when that means restricting a player's access to the platform they have paid to use. The long-term wellbeing of our players is more important to us than short-term revenue.

8.1 Staff Training

All vs99 customer support staff receive responsible gaming training as part of their onboarding and through regular refresher programmes. They are trained to identify behavioural patterns that may indicate a problem, to handle sensitive conversations with empathy and discretion, and to escalate cases to our dedicated responsible gaming team when appropriate.

8.2 Proactive Monitoring

vs99 uses automated monitoring systems to flag accounts that display patterns consistent with problem gambling — such as rapidly increasing deposit frequency, persistent chasing behaviour, or sudden large-stake sessions following a period of inactivity. When our systems flag an account, our responsible gaming team will proactively reach out to the account holder to check in and offer access to our suite of protective tools.

8.3 No Exploitation of Vulnerable Players

vs99 will never target promotional offers or bonus campaigns at players who are on a time-out, under a self-exclusion, or who have been identified as potentially vulnerable. Players who have opted out of marketing communications will not receive promotional messages under any circumstances. We do not use psychological pressure tactics, countdown timers on bonuses, or manufactured urgency in our communications with players who have shown signs of problem gambling.

8.4 Continuous Improvement

We review our responsible gaming policies and tools on a regular basis to ensure they remain effective, accessible, and aligned with best practices in the industry. Player feedback on the responsible gaming experience at vs99 is always welcome at [email protected]. If you feel a particular tool could work better, or that a safeguard is missing, please let us know.